Refund policy

We hoped you would be happy and satisfied with your sparkling purchase, but if that wasn't the case, we are sorry. 

Please note that we have a 14-day return policy, which means you have up to 14 days from the original order date to return the item. 

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, and in its original packaging, and all components (if it is a set or bundle). You’ll also need to include the receipt or other proof of purchase. We reserve the right not to accept the return if the product shows any signs of wear.

 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Note that the following category of items are not eligible for refund: discontinued product(s), giftcards, final sale or clearance items. 

For discounted or bundle items, returning one or more items in this category may cancel the promotion. Your billing amount will be updated to the original price, and any payment adjustments will be processed automatically by your payment provider.

Gifts are only eligible for store credit only.

Exchanges
Unfortunately, exchanges are not feasible for returns via post. Kindly place a new order on our online store for the product you wish to purchase. 

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, returned item(s) eligible for refund will go to the original payment method, minus shipping and restocking fees.  Refunds are processed within 10 business days of receipt.

Please remember it can take some time for your bank or credit card company to process and post the refund. Hence, we crave your patience during this period.

Are returns free?
Item(s) must be returned via a trackable shipping method with delivery confirmation. All return shipping costs must be pre-paid by the party returning the merchandise (i.e., the customer).

In addition, item(s) returned will incur a 10% restocking fee on the product's original price. This payment adjustment will be processed automatically by your payment provider. 

How to Return
To start a return, you can contact us at hello@vevelondon.com. We’ll send you instructions on how and where to send your package. 

If your return is accepted, pack securely and ship with tracking and delivery confirmation.

Need help? Contact us at hello@vevelondon.com. We're here to help! 

Thank you for shopping with Veve London.