Privacy policy

Effective Date: October 01, 2025

At Veve London, we value your trust and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights under applicable privacy laws, including the PIPEDA and GDPR.

1. Information We Collect

We may collect the following information when you interact with our store:

Personal details such as your name, email address, shipping and billing address, and phone number.

 Payment details to process transactions securely.

Order history and account preferences.

Technical data such as IP address, browser type, and device information (collected via cookies and analytics).

 

2. How We Use Your Information

We use your personal data for the following purposes:

To process and deliver your orders.

To communicate with you regarding your purchases, account, or customer support inquiries.

To send marketing emails (only if you have opted in).

To improve our website and services through analytics.

To prevent fraud and comply with legal obligations.

 

3. Legal Basis for Processing

Under privacy laws, we process your data on the following grounds:

Contractual necessity: to fulfill and deliver your order.

Consent: for marketing communications.

Legitimate interests: to analyze and improve our business operations.

Legal compliance: to meet regulatory requirements.

 

4. Information Sharing

We do not sell your personal data. We may share your information only with:

Service providers such as payment processors, production and shipping partners, and support teams.

Legal authorities, if required by law.

 

5. Data Retention

We keep your personal data only as long as necessary to provide our services and comply with legal obligations. Once no longer needed, it is securely deleted or anonymized.

 

6. Your Rights

You have the right to:

Access the data we hold about you.

Correct or update inaccurate information.

Request deletion of your personal data (“right to be forgotten”).

Restrict or object to certain types of processing.

Request a copy of your data in a portable format.

Withdraw consent for marketing at any time.

To exercise these rights, please contact us at hello@vevelondon.com.

 

7. Cookies & Tracking

We use cookies to:

Enable essential website functionality (e.g. shopping cart).

Improve your browsing experience.

Analyze site traffic and performance.

You can manage cookie preferences through your browser settings.

 

8. Data Security

We use secure encryption, access controls, and organizational safeguards to protect your personal data from unauthorized access, loss, or misuse.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on our website with a new “Effective Date.”

 

10. Contact Us

For questions or requests regarding your personal data, please contact us:

Veve London 

Email: hello@vevelondon.com